We are building a connected ecosystem that helps companies simplify and automate the way they handle returns. At iot.EraX, we believe that reverse logistics should be transparent, efficient, and customer-centric — turning complexity into clarity through smart technology.
Customer Service included from Growth or purchased separately.
With Growth or higher
Free while an eligible plan remains active
Free
Centralised complaints and incidents with complete history.
Priority, owner, deadline, and status for every case.
Role-based permissions and approval workflows.
KPI dashboard and integration with Logistics returns.
Standalone Customer Service
For Starter customers or companies without Logistics
€49/ month
Centralised complaints and incidents with complete history.
Priority, owner, deadline, and status for every case.
Role-based permissions and approval workflows.
KPI dashboard and integration with Logistics returns.
The module remains free while your company maintains an active Growth, Professional, or Enterprise plan. With Starter or without Logistics, the price is €49 per month.
